Shipping policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within all of the United States.
Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
Within the United States: Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 5-7 business days, Monday to Saturday.
The order cut-off time is 2:00 PM (GMT-05:00) Eastern Standard Time (New York).
Sunday Orders: Orders placed on Sunday begin processing the next business day (Monday).
TRANSIT TIME
Estimated Delivery Time: 5-7 business days.
Business Days: Shipments occur Monday to Saturday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
TOTAL DELIVERY TIME
Total Delivery Time: 10-14 business days from order date.
SHIPPING PROCESS
Reliable Courier Services: We ship via DHL and FedEx.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
ORDER TRACKING
When your items are shipped out, you'll receive an email notification with a tracking number.
If you haven't received a tracking number, or if the tracking number doesn't work, contact us and we'll fix it.
If part of your order is missing from your package, contact us within 48 hours of delivery with your order number and we will investigate and send the missing item or issue a refund for it at no cost to you.
If you need more detailed information, please send us an email at support@woodenecho.com or call +1 (404) 446-1541 and we'll help you out.
UNEXPECTED DELAYS
In some instances the delivery may take more time than the standard shipping times stated here. For example, once a shipment reaches the destination area, the local postal office takes over and we have no control over delivery time after that. Please contact us if your package is taking too long to arrive and we will help you resolve any situation that we have control over.
Contact
Support Hours: Monday to Friday, 10:00 AM to 8:00 PM (EST)
Company Name: NGUYENPHUCUONG LLC
Company No: 98-1913385
US Customer Support: +1 (404) 446-1541
Email: support@woodenecho.com
Registered Office: 212 N 2ND ST STE 100, Richmond, KY 40475, United States