FAQs
About WoodEnecho
Is WoodEnecho a legitimate company? How can I contact you?
Is WoodEnecho a legitimate company? How can I contact you?
Yes. Our US customer support team is available Monday to Friday, 10:00 AM – 8:00 PM (EST), at support@woodenecho.com or +1 (404) 446-1541. All payments are processed through Shopify's secure checkout, and every order is covered by our 30-day return policy and 1-year limited warranty.
Where is my furniture made and where does it ship from?
Where is my furniture made and where does it ship from?
Every WoodEnecho piece is handcrafted to order from Natural Solid Wood by our artisans in Vietnam, then shipped directly from our workshop in Vietnam to your door in the United States via DHL or FedEx, with full tracking.
Will I have to pay customs duties or import fees?
Will I have to pay customs duties or import fees?
No. All duties, taxes and customs fees are included in the price you pay at checkout. There are no additional charges on delivery.
Why does handcrafted furniture take longer to arrive than mass-produced furniture?
Why does handcrafted furniture take longer to arrive than mass-produced furniture?
Every piece is made to order and enters our workshop queue soon after checkout, rather than sitting in a warehouse. Production takes about 7–10 business days, followed by 3–7 business days in transit.
Materials & Craftsmanship
Is WoodEnecho furniture made from 100% solid wood?
Is WoodEnecho furniture made from 100% solid wood?
Yes. Our furniture is handcrafted from 100% Natural Solid Wood, without MDF, particleboard, plywood or surface veneer. Each board is selected for its natural grain and character, then dried and prepared before production.
What type of wood do you use?
What type of wood do you use?
Our furniture is handcrafted from carefully selected Natural Solid Wood. The wood species may vary by product; please check the individual product description or contact support@woodenecho.com for details on a specific piece.
Does a "Walnut" or "Oak" finish mean the furniture is made from walnut or oak?
Does a "Walnut" or "Oak" finish mean the furniture is made from walnut or oak?
Not necessarily. On selected products, finish names such as Walnut, Oak, Brown and Black describe the color applied to the wood, not the wood species. Please check the product's material specifications if you're looking for a particular species.
Is your furniture protected against moisture and termites?
Is your furniture protected against moisture and termites?
Our wood is dried, treated and finished to help protect it against moisture, termites and everyday wear. However, solid wood should not be exposed to standing water or prolonged high humidity. Wipe away moisture promptly and follow our care instructions.
Is it normal for solid wood to expand or contract?
Is it normal for solid wood to expand or contract?
Yes. Solid wood expands and contracts slightly with seasonal humidity. This is a natural characteristic of real wood, not a manufacturing defect. To minimise movement, keep furniture away from heaters, air vents and prolonged direct sunlight.
Can I use a solid wood vanity in my bathroom? Is it waterproof?
Can I use a solid wood vanity in my bathroom? Is it waterproof?
Our vanities are finished to resist moisture, but solid wood is water-resistant, not waterproof. Wipe up standing water promptly, keep the bathroom ventilated, and check the sealant around the sink and backsplash regularly. Please note that water damage is not covered by our warranty.
Size, Customization & Assembly
Can I order furniture in a custom size or finish?
Can I order furniture in a custom size or finish?
Yes. Customization is available on selected products, including dimensions, finishes and certain design details. Email support@woodenecho.com with your required width, depth, height and finish so we can discuss options before production. Please note that custom or made-to-measure pieces are final sale unless they arrive damaged or defective.
Can I choose a different finish to match my room?
Can I choose a different finish to match my room?
Yes. Multiple finish options are available on selected designs, and additional finish customization may be possible. Review the options on the product page or contact us before ordering.
Can I customize a piece to fit my storage needs?
Can I customize a piece to fit my storage needs?
Customization is available for selected products. Tell us your preferred dimensions and storage requirements before ordering, and we'll discuss what's possible for that design.
Does my furniture arrive fully assembled?
Does my furniture arrive fully assembled?
Not always. Some pieces ship in separate sections so they can be packed and transported safely. Most are designed for straightforward assembly, with all necessary hardware and instructions included. Contact us for assembly details on a specific product.
What if my furniture arrives with missing parts?
What if my furniture arrives with missing parts?
Contact support@woodenecho.com within 48 hours of delivery with your order number. We'll investigate and either send the missing item or refund it, at no cost to you.
Shipping & Delivery
Do you offer free shipping?
Do you offer free shipping?
Yes. Shipping is free on all orders within the United States, with no minimum purchase and no hidden fees.
How long does delivery take?
How long does delivery take?
Total delivery time is typically 10–17 business days from the order date: about 7–10 business days for production, plus 3–7 business days in transit. Weather and carrier conditions may affect timing.
What is the order cut-off time?
What is the order cut-off time?
Orders placed before 12:00 PM Eastern Time begin processing that business day. Orders placed on Sunday begin processing on Monday.
Do you ship outside the United States?
Do you ship outside the United States?
Not yet. We currently ship within the United States only.
How can I track my order?
How can I track my order?
You'll receive an email with a tracking number once your order ships. If you haven't received it, or the number isn't working, contact support@woodenecho.com.
What if my order is delayed or lost in transit?
What if my order is delayed or lost in transit?
All shipments are insured and sent via DHL or FedEx. If your order is taking longer than expected, contact us and we'll investigate and resolve anything within our control.