Warranty Policy
Limited Warranty — WoodEnecho
WoodEnecho warrants that our furniture is free from defects in materials and workmanship. We provide a 1-year limited warranty across all product categories, effective from the date of delivery.
During the warranty period, if a product is determined to be defective due to a manufacturing issue, WoodEnecho will, at its sole discretion, repair or replace the defective part.
Please Note
Every WoodEnecho piece is bench-built by hand from 100% natural solid wood. This warranty covers only the repair or replacement of parts proven to have defects in materials or workmanship. It does not apply to issues arising from normal wear and tear, improper use, mishandling, or the natural characteristics of solid wood.
Natural variation is not a defect. Because each board is chosen individually, differences in grain, colour, and figure are expected — and solid wood expands and contracts slightly with seasonal humidity. These characteristics are part of what makes a handcrafted piece unique.
Limitations and Exceptions
This limited warranty does not cover any loss or damage resulting from:
- Improper use or use of the product beyond its intended purpose
- Harsh chemicals, abrasive cleaners, or strong cleaning agents
- Negligence, misuse, accidents, or normal wear and tear — including but not limited to burns, cuts, scratches, tears, peeling, water damage, dents, or pet-related damage
- Natural disasters or force majeure events, such as floods, earthquakes, or other circumstances beyond human control
- Natural ageing during regular use — including fading, surface scratches, discolouration, or corrosion caused by cleaning methods, water exposure, or environmental conditions. These are characteristics of everyday use over time, not manufacturing defects
- Damage caused by assembly, disassembly, relocation, or installation carried out by anyone other than our delivery team
- Products that have been modified, refinished, or repaired by a third party
- Commercial or rental use, unless agreed with us in writing before purchase
- Defects reported after the warranty period has ended. In these cases, WoodEnecho may cover the cost of materials or replacement parts, but all labour and shipping costs will be the customer's responsibility
How to Make a Warranty Claim
Email support@woodenecho.com with:
- Clear photos showing the defect
- A photo of the piece in full, so we can see it in context
- Your order number
- A short description of the issue and when you first noticed it
We aim to respond within 2 business days. Please contact us before arranging any repair yourself — work carried out by a third party will void the remaining warranty on the affected part.
Related Policies
This warranty is separate from our 30-day return policy. If a piece arrives damaged in transit, contact us within 48 hours of delivery with photos of the packaging and the item rather than filing a warranty claim, as transit damage is handled differently.
This warranty gives you specific legal rights. You may also have other rights that vary by state.